Hi All I wanted a widget which is a button to redirect to different catalog items, I dont want to hard code url using dev12345, rather i want it to be fetched from gs.getProperty('instance_name') which am able to get. But I am not able to pass it to ...
HI friends, I have a requested item with variables. A used entered an end date in a "end date" variable while submitting the ticket. it was there before but somehow the end date has been vanished. I am trying to find out the history of the variable...
We noticed that the field Recipient group which the field is a List, with attribute with shown in the picture 1 that it is not returning groups instead it is returning incident shown in picture 2 We also noticed that we are on London patch 1 and ...
Greetings Folks. We are bringing other Business Units into oru ServiceNow instance. Our Facilities dept is going live with the Nuvolo application next week and our e-mail ingestion is still not figured out. I am trying to figure out A: How to get ema...
Hi I have 3 Home Page and 3 type of user like below, ITIL Home Page for - ITIL User ITIL Admin Home Page for - ITIL admin User Admin Home Page - Admin User Now i want to set all the home page for their home page automatically how to do this....
So we have gone from using username and password for login to SSO. On the U/P system at 15 min the user session would time out and the user would be logged out to the log out screen. With SSO the user session is timed out but they are not being sent...
I am trying to remove an option from a lookup select box catalog variable (referencing the group table) if the user is not an admin. This should be fairly straightforward but I can't get it to work. It hits the conditions correctly (my alert pops u...
Hi - I remember there was a background script that i could run (gs.datetime.util(); --> something like that) to get the current systems Date/Time. Does anyone know what that exact script maybe? anything would help. Thanks.
We have a custom application named "Desktop Services". Within that, we have a table named "Desktop Services Table", which is an extension of the Task table.To the "State" field, we added a custom choice option of "Never Hired". I would like to ad...
Hi All, We have an existing inbound email integration from Service Now with another xxxxxx Application.When inbound or outbound communication triggered, email body contains the watermark for any mail sent or received from the other system .As mentio...
Hi Experts, I am stuck with generating 1 dynamic workflow to work on my order guide with at least 30 items. Each items has different approvers and fulfillers that we've managed using a customized tables. On the Approval TableItem #1: Cat Item: AD Acc...
Hello, I have a task wherein when a user clicks the 'Resolve' button it will prompt a separate text box that requires them to enter 'Additional Comments' and it will reflect in the additional comments widget which is not located in the same widget as...
Hi guys,My objective is to add "Add me" icon (used with the field "watch_list") next to the field "Assigned To".I try to understand how the UI Macro "lightweight_glide_list" works but I'm not aware with Jelly script This UI Macro must include the "ca...
Hello Devs, I have been researching a means to remove/hide the "Create an Article" Button from user view. I have looked into UI macros, pages and views to find the <button> to no avail. I created a Can Contribute user criteria with the role set to "...
I have a somewhat complex workflow tied to a Service Portal request form that appears to be hanging inexplicably under certain situations. When completing the request from on the Service Portal, the user first selects the type of request (Add/Modify/...
