Create a incident record, when incident state changes to "Resolved." , Export a PDF of resolved incident automatically & attach a attachment in Email notification Send Notification to the caller with attached attachment of incident record.

[Rushikesh5]

Hi, I have this requirement can anyone help me with this i.e. how to do it

• Create an incident record, when incident state changes to "Resolved." ,
• Export a PDF of resolved incident automatically & attach a attachment in Email notification.
• Send Notification to the caller with attached attachment of incident record.

Thanks

[Ankur Bawiskar]

you should give correct userid and password

Regards
Ankur

[Rushikesh5]

Hi,

Thanks for your time finally it's working 

Regards,

Rushikesh

[Ankur Bawiskar · Accepted solution]

@Rushikesh 

Glad to know that my approach worked.

Please mark my response as correct and helpful to close the thread.

Regards
Ankur

[Gauravc]

Hi @Ankur Bawiskar ,

I have the same requirement I have few doubt about this here,

In previous comment you said to provide correct userid and password.

I want to know from where I can pull this userid and password?

following code I am using with the logs i am getting the proper link to download the PDF but I am confused with Userid and password.

Please can you help me on this?

 var rm = new sn_ws.RESTMessageV2();

    rm.setHttpMethod('GET');

    var url = gs.getProperty("glide.servlet.uri") + current.getTableName() + '.do?PDF&sys_id=' + current.sys_id + '&sysparm_view=RCA_Export';

    rm.setEndpoint(url);

    // Create new properties and save user id and password of an admin account

    rm.setBasicAuth('admin', 'your password');

    rm.saveResponseBodyAsAttachment(current.getTableName(), current.getUniqueValue(), current.number + ".pdf");

    var response = rm.execute();

    gs.log('Attachment URL' + '-' + url + 'Recordname' + '-' + current.number );