Create a link for Approve/Reject

[Prasnajeet1]

Hi All

I am creating a link to approve/reject a request. In my email script I have written below script. When user click on the link it should redirect the user to sysapproval_approver table to that record.

template.print('<a href='+gs.getProperty('glide.servlet.uri')+'sysapproval_approver.do?sys_id='

+ current.sys_id + '>' + "Click here to Approve/Reject "+ current.sysapproval.number + '</a>');

Ideally the link appeared like: "Click here to Approve/Reject" but this coming like "Click here to Approve/Reject undefined".

Can someone please help to correct the link and helps to achieve the requirement.

[Servicenow34]

Hi @Prasnajeet1 ,

Can you check the table on which you have write the email script?

Kindly confirm your script is on Approval [sysapproval_approver] table.

Mark helpful if assists.

Thank you!

[Prasnajeet1]

my notification and email template is written on sc_req_item.  

i guess this is the problem

[Servicenow34]

Yes..

Kindly try using the table I mentioned. (ie. sysapproval_approver)

Please mark this as helpful if this resolves your query.
Thanks!

[_Gaurav]

@Prasnajeet1 YES!
I thought you have written it on Approval table, that is the reason you're not getting current.sysapproval.number.

Please mark this as helpful if this resolves your query.
Thanks!

[Anand Kumar P]

Hi @Prasnajeet1 ,

Use below script

var instanceURL = gs.getProperty('glide.servlet.uri');
var myURL = '<a href="' + instanceURL + '/nav_to.do?uri='+ sysapproval_approver+'.do?sys_id=' + current.sys_id + '">Click here to Approve/Reject ' + current.sysapproval.number + '</a>';
template.print(myURL);

Mark it as helpful and solution proposed if it serves your purpose.
Thanks,
Anand