Create a new field on sc_req_item table

[sonita]

I have created a service catalog form. now the customer is asking to see one of the fields which is on the form on the Requested Item table:

so my question is , is it a good practice to create a field on the sc_req_item table?

[Chuck Tomasi]

Hi Soni,

If you're process requires it. Yes, you can create fields on tables.

My advice after 30+ years of IT and development... Always approach requirements with as many questions as possible to understand the true requirement. Don't take them at face value when someone says "I need a field to do X", they are proposing their idea of a solution and haven't told you what they really need.

This may help.

Ask Why

[sonita]

Thanks, Do I need to create an extended table or I can add it to the current sc_req_item table? but only one of the clients has requested this and this table is shared among everyone!!!

[Chuck Tomasi]

Hi Soni,

When you say "client" are you an MSP (managed service provider) by chance? Are we dealing with domain separation?

If not, that makes it a simple case. If you are an MSP, then yes, all clients (domains) will see that new field.

[Dilip Puligilla]

Hi Soni

You can create your own field, since it extends TASK table, like we are creating fields in incident, problem and change Management.

Thanks

Dilip