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03-10-2022 03:01 AM
Hello,
I was wondering if it is possible to create a report that shows the number of incidents that moved into the state work in progress last week.
Is this possible with a standard report or would I need to do something else?
Any help would be much appreciated
Solved! Go to Solution.
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03-10-2022 03:23 AM
Hi,
You can configure the report on Metrics (metric_instance) table.
Go to Metrics --> Definition --> Select the related metric (in your case it would be "Incident State Duration").
Now you need to configure the script include to get the records for which the state changes to WIP and call it from your report.
Mark this as Helpful/Correct, if Applicable.
Regards,
Sourabh
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03-10-2022 03:23 AM
Hi,
You can configure the report on Metrics (metric_instance) table.
Go to Metrics --> Definition --> Select the related metric (in your case it would be "Incident State Duration").
Now you need to configure the script include to get the records for which the state changes to WIP and call it from your report.
Mark this as Helpful/Correct, if Applicable.
Regards,
Sourabh
