Create a sys_choice reference filed in HR Case creation Classic form - sn_hr_core_case_creation

[Dharma Liyanag]

Hi There,

I need to create a HR Case Subcategory field ( with reference to table sys_choice ), those sys_choices are being captured from HR Record Producers, so their dependent field is hr_service.

Since sys_choice cannot be used as a reference table. What is the best way to resolve this issue.

Requirement.

1) Create a Subcatrgory field [ reference table is sys_choice ] - somewhat similar to HR_servce list based on COEs.

2) sn_hr_core_case_creation.do  form to display choices list for each hr_service - ( reference qualifier )

3) This should work in HR Agent Workspace Inquiry page & New Case Creation Page as well

Appreciate any help on this.

Thanks!!

[Najmuddin Mohd · Accepted solution]

Hi @Dharma Liyanag ,

You can check the below thread:

https://www.servicenow.com/community/developer-blog/how-to-fix-a-reference-to-the-choice-sys-choice-...


If the above information helps you, Kindly mark it as Helpful and Accept the solution.
Regards,
Najmuddin.

[Najmuddin Mohd · Accepted solution]

Hi @Dharma Liyanag ,

You can check the below thread:

https://www.servicenow.com/community/developer-blog/how-to-fix-a-reference-to-the-choice-sys-choice-...


If the above information helps you, Kindly mark it as Helpful and Accept the solution.
Regards,
Najmuddin.

[Mark Manders · Accepted solution]

You can create a choice field, that is referencing a table to get the choices from. The other way around isn't recommended.