Create a task when the email is received after the case is closed

[SK41]

Hi,

I have a requirement where  if there is an email received for a case record after it is closed then i have to create a new task. This should be done using flow designer. It should check daily if the email is received for any closed record, if yes then create a new task. How can I achieve this through flow designer?

For example: Case no -  ABC111 is closed today. So, if the email for this is received in sys_email table any day after it is closed then create a new case task. 

How can i achieve this requirement?

[Mark Manders]

Why do this once a day? Why not add logic to the existing inbound flow/action? If you put a check in there to see if the 'current' case is still active or not, you are done. If active, update, if not: create task.

On the other hand, I would start challenging the requirement itself. If a case is closed, just ignore the email, or create an auto response to let the sender know the case is already closed and if any follow up is needed, they should create a new one.

[SK41]

Could you please guide me how to create the inbound flow for the target table, say incident, to see if the email record is received for the closed incident then create the new task? I am new to flow designer, not sure how to proceed with it.

Thanks