Create a User - how can you add role(s) or group(s)

[Robert Argue]

We're updating our existing ATF scripts for New York and wish to add the "Create a User" step.
I'm unable to add either a role or group to the step. The fields appear to be locked and I'm unable to unlock them.
I've tried with the admin and / or atf_test_admin roles, the fields will not unlock.

So what am I missing?

[Alberto Consonn · Accepted solution]

Hi,

check the thread below, it might be useful for finding a good solution to your requirement:

https://community.servicenow.com/community?id=community_question&sys_id=999e1d32db8c7b00190dfb243996...

If I have answered your question, please mark my response as correct and/or helpful.

Thank you very much

Cheers
Alberto

[Robert Argue]

Hi Alberto

This works if you make a reference to the previous 'Create a User' step.


Thanks

[Ankur Bawiskar]

Hi Robert,

you should be able to select the role and group as admin

Can you try to logout and login again

Mark ✅ Correct if this solves your issue and also mark 👍 Helpful if you find my response worthy based on the impact.
Thanks
Ankur

[Robert Argue]

Hi Ankur

No change, Alberto's solution works, which is enough for now