Create and update using Import API
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08-13-2023 07:16 AM
Hi Team,
I want to create and update Incident using the import API.
I have given Number as Coalesce in the Transform Map, So I don't have any issues in updating the Incident.
When trying to create Incident using the same Import API I am getting error status as below:
"status": "error",
"error_message": "Unable to resolve target record, coalesce values not present: u_number; Invalid table ",
"status_message": "Unable to resolve target record, coalesce values not present: u_number"
How to use the same Import API to Create and update an Incident?
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08-13-2023 07:18 AM
Hi
what field is "u_number"? In the incident table (or let's say in task table, where the OOTB field is coming from) the field name is "number"!!
Maik
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08-13-2023 08:37 AM - edited 08-15-2023 10:19 PM
Hi,
The u_number is coming from the import table and it's mapped to Number in Incident.
So, while creating Incident using the import API I am getting the above mentioned error