Create and update using Import API

Jake Adams
Tera Contributor

‎08-13-2023 07:16 AM

Hi Team,

 

I want to create and update Incident using the import API.

 

I have given Number as Coalesce in the Transform Map, So I don't have any issues in updating the Incident.

 

When trying to create Incident using the same Import API I am getting error status as below:

 

"status": "error",
"error_message": "Unable to resolve target record, coalesce values not present: u_number; Invalid table ",
"status_message": "Unable to resolve target record, coalesce values not present: u_number"


How to use the same Import API to Create and update an Incident?

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2 REPLIES 2

Maik Skoddow
Tera Patron
Tera Patron

‎08-13-2023 07:18 AM

Hi

what field is "u_number"? In the incident table (or let's say in task table, where the OOTB field is coming from) the field name is "number"!!

Maik

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Jake Adams
Tera Contributor
In response to Maik Skoddow

‎08-13-2023 08:37 AM - edited ‎08-15-2023 10:19 PM

Hi,

The u_number is coming from the import table and it's mapped to Number in Incident.

So, while creating Incident using the import API I am getting the above mentioned error

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