Create Case or Incident via UI Action based on Conditions

[morrix3]

Hello:

The following is what I need to accomplish:

Table: [Interaction]

Application: ITSM Workspace & Customer Service

Within the Agent Workspace Interaction there are a few UI Actions:

Create Incident - App: ITSM Workspace & Create Case - App: Customer Service

I need to deactivate these 2 and create a new one Called: Create Ticket.  This new UI Action should either create an Incident or a Case based on the Field: Account, if the account is such, generate an incident if it's this other then generate a Case.

I am puzzled about how to start this if I need to code everything in one UI Action? Or if I should create 2 UI Actions with the same name (Create Ticket) and then SHOW or HIDE based on the Account?

Please help; I would greatly appreciate any help with the Code that I would need for the UI Action or the conditions.

Thanks

[morrix3]

I made the changes but the UI Action keeps showing up when i try a user with a different role, actually it just shows up as if there was no condition whatsoever.