create catalog item from catalog item
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
4 hours ago
We have users that use Catalog Builder. Then we have users that want catalog items and don't want to use CB, even though their request is pretty simple. A couple variables, simple step based fulfillment. For that, I was thinking we could create a catalog item that creates a catalog item.
I'm using flow designer and am able to have it create the catalog item. But I'm having issues creating the variables. On the catalog item request form, I have three variables:
Field #1 - Type = the various types of variables
Field #2 - Type = the various types of variables
Field #3 - Type = the various types of variables
I create a record tied to the catalog item record on sc_cat_item_option table, with the variables collected from the form. If I test it, it creates the record, but doesn't associate it to the catalog item.
What table should I reference and how should I tie the two together?
This is part of the flow
Thank you for any help.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
an hour ago
Hi @LKSN
unlikely this is not highly recommended, Automating creation of catalog items could unintentionally allow lower-privileged users to create service catalog items without oversight. This bypasses normal role-based access, approvals, and testing processes.
Flow Designer doesn’t natively support writing/create on certain table due to restriction. If you try to modify the script it will affect your future upgrade.
Thanks,
Vignesh
"If this solution resolves your issue, kindly mark it as correct."