Create Change UI Action query

[Cirrus]

Hi,

We would like to create a change from a catalog task, and can achieve this simply by using the following script in a ui action:

var url = new GlideURL("change_request.do");

url.set("sys_id" , "-1");

url.set("sysparm_query" , "^parent=" + current.sys_id);

action.setRedirectURL(url.toString()+"");

is there a way to amend the script to set other fields, for example the Short Description, from the parent catalog task??

[Sohail Khilji]

Hi @Cirrus ,

Create a UI action on the catalog task table with below script :

(function createChangeRequest() {

    var changeRequest = new GlideRecord('change_request');
    changeRequest.initialize();
    changeRequest.short_description = 'New Change Request'; 
    changeRequest.description = 'Description of the change'; 
    // Set other fields as needed
    var sysId = changeRequest.insert();
    
    if (sysId) {
        gs.addinfoMessage('Change Request created successfully ');
action.setRedirectURL("/change_request_list.do?sys_id=sysId);
    } else {
        gs.addinfoMessage('Failed to create Change Request');
    }
})();

[Cirrus]

Thanks Sohail. The code is throwing up an error on the following line:

action.setRedirectURL("/change_request_list.do?sys_id=sysId);

[Kieran Anson]

Hey,

An easier method if you just want to direct the user to a pre-filled out record is to use action.openGlideRecord (example below). It's a more familiar syntax style as you effectively create a GlideRecord representation of what you want, without submitting it to the database

action - Scoped, Global | ServiceNow Developers

[Cirrus]

Thanks Kieran, I tried the following as we arent using a template, but whilst it populated the short description as desired, it no longer populates the Parent with the SCTASK number

var change = new GlideRecord("change_request");

change.initialize();

change.short_description = current.short_description;

change.description = current.u_details;

change.cmdb_ci = current.u_service;

change.priority = current.priority;

change.requested_by = current.caller_id;

change.assignment_group.setDisplayValue('Change & Release');

change.u_status = 'New';

change.parent = current.number;

//change.applyTemplate("standard_rfc");

current.rfc = change.insert();

current.comments = 'Change ' + change.number + ' created.';

var mySysID = current.update();

gs.addInfoMessage("Change " + change.number + " created");

action.setRedirectURL(change);

action.setReturnURL(current);