Create Daily Checks in SNOW

[Graham18]

Hello,

At the moment we have our Daily Checks in a Spreadsheet.

I want to move away from this and into Service Now.

Would the best way be to create a new extended table from Task, Modify it for what we require and go from there?

I'm open to all suggestions!

Thanks,

Graham

[vipinmathew]

Could u explain more?..

[Graham18]

Certainly!

So on our Spreadsheet we have tasks each Engineer has to check such as, Anti-Virus, Backups etc.

I want a way of showing this in SNOW for the Engineers to check and complete and a daily basis.

Example:

Date: 06.10.2016

Backups Successful: Yes

Notes: The backups have ran fine.

Hopefully this help clear anything up.

[BrianD502676804]

Hi Graham,

Short answer, I would:

(1) Define a "Daily Checks" cat_item as a top-level task for this,

(2) Attach a workflow to this item that creates all your individual tasks (i.e., Anti-virus, Backups,...)

(3) Set a scheduled job that creates an instance of this cat_item as a new RITM every morning (or on whatever schedule you need it to be).

You could do this a lot of different ways... e.g., you could script the scheduled job to just create all the tasks directly.   But I like the idea of keeping the process defined in the workflow, seems like it woild be easier for you to maintain.

Good luck,

-Brian

[Kalaiarasan Pus]

What type of daily checks?