Create Expedite change from Incident

[Hareesha]

How to create Expedite Change from Incident.Expedite change is like Normal change.

[Mark Manders]

Can you share your code? Is the 'expedited' a choice on the change type field, so it can be set and did you set it in your code?

[Hareesha]

Yes i have set the value,choice value is expedited

(function(current, previous, gs, action) {

    var stdChgCatalogActive = GlidePluginManager.isActive("com.snc.change_management.standard_change_catalog");

    if (stdChgCatalogActive) {

        var target = {};

        target.table = current.getTableName();

        target.sysid = current.getUniqueValue();

        target.field = 'rfc';

        try {

            target.isWorkspace = (typeof RP == 'undefined');

        }

        catch (err) {

            target.isWorkspace = false;

        }

        gs.getSession().putProperty('change_link', target);

    }

    var changeRequest = ChangeRequest.newNormal();

    changeRequest.setValue('type','expedited');

    changeRequest.setValue("short_description", current.short_description);

    changeRequest.setValue("description", current.description);

    changeRequest.setValue("cmdb_ci", current.cmdb_ci);

    if (changeRequest.hasValidChoice('priority', current.priority))

        changeRequest.setValue("priority", current.priority);

    changeRequest.setValue("sys_domain", current.sys_domain);

    changeRequest.setValue("company", current.company);

    var sysId = changeRequest.insert();

    if (!stdChgCatalogActive) {

        current.rfc = sysId;

        current.update();

        var incUrl = "<a href='" + current.getLink(true) + "'>" + current.getDisplayValue() + "</a>";

        gs.addInfoMessage(gs.getMessage("Normal Change {0} created from {1}", [changeRequest.getValue("number"), incUrl]));

    }

    action.setReturnURL(current);

    action.setRedirectURL(changeRequest.getGlideRecord());

})(current, previous, gs, action);

[Mark Manders · Accepted solution]

It looks like you are setting your Change Request as a normal one (var changeRequest = ChangeRequest.newNormal()). Your setting of the type value isn't over writing that. Put this in as your script (make sure you also have a Change Model for Expedite):

var changeRequest = new GlideRecord('change_request');
changeRequest.initialize();
changeRequest.setValue("type", 'expedite'); // or the value you have given it
changeRequest.setValue("chg_model", 'sys_id_of_expedite_change_model');
changeRequest.setValue("short_description", current.short_description);
changeRequest.setValue("description", current.description);
changeRequest.setValue("cmdb_ci", current.cmdb_ci);
if (changeRequest.hasValidChoice('priority', current.priority))
	changeRequest.setValue("priority", current.priority);
changeRequest.setValue("sys_domain", current.sys_domain);
changeRequest.setValue("company", current.company);
var sysId = changeRequest.insert();

current.rfc = sysId;
current.update();