Create incident from catalog item

[SM123]

Hello,

I have below requirement how to do that, please suggest.

there is variable in catalog item called "are you raising Request or incident?"

I used if else condition for that. but when i submit the form by selecting incident. It is still creating request and it also creating incident.

Can anyone help me?

[Mani A]

@SM123  see you are on catalog item level and selecting variable value as -> incident

once you submit it -> it will create RITM definately since it is catalog item and based on variable value --> from flow you can create incident.

what is the issue here ?  also add screenshots what exactly you did and where you facing issue?

otherwise onChange of the variable based on value-> incident

write onchange client script --> create the incident and worknotes or somewhere update created incident from this item and in onsubmit script you can avoid submission by setting return false 

but this doesn't make sense also