Create incident from email and add the inbound email itself as an attachment to it.

[Stefano Nesti]

Hello.

When an incident is created from an inbound email, I also have to add that inbound email itself as an attachment to the created incident.

How can this be done?

Thanks.

[Stefano Nesti]

Hi Allen.

I'm not sure whether the email should be downloaded, but it is a business requirement (though I don't know the details behind it).
Thanks.