Create incident in target Integrations

ServiceNow Use6 · 49m ago

Hi,

I created rest message and created end point and http methods, but the incident is not getting created in the target. Kindly help.

{
"caller_id":"${caller}",
"short_description":"${sd}",
"description":"${desc}",
"contact_type":"${ct}"
}

(function executeRule(current, previous /*null when async*/) {

	gs.log('Business Rule is running');

	var rest = sn_ws.RESTMessageV2('dev199583Instance', 'dev199583Outbound');
	rest.setStringParameter('caller', current.caller_id);
	rest.setStringParameter('sd', current.short_description);
	rest.setStringParameter('desc', current.description);
	rest.setStringParameter('ct', current.contact_type);
	
	gs.log("Business Rule ran");

})(current, previous);

Regards

Suman P.

Dr Atul G- LNG · 43m ago

Hi @ServiceNow Use6

https://youtu.be/d5WYx8dc9sE

Have a look here.

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Dr. Atul G. - Learn N Grow Together
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Laveena-Agarwal · 14m ago

Hi @ServiceNow Use6

Your Business rule(BR) script doesn't have a code to execute the rest message. On HTTP method you will find the related link "Preview Script Usage" - from here you can copy the script and modify it in your BR if required.

There is another easy approach to do this integration - Use Rest API explorer on your source instance , directly build the json and sent the details to target.