- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
3 weeks ago
Hi,
I created rest message and created end point and http methods, but the incident is not getting created in the target. Kindly help.
{
"caller_id":"${caller}",
"short_description":"${sd}",
"description":"${desc}",
"contact_type":"${ct}"
}
(function executeRule(current, previous /*null when async*/) {
gs.log('Business Rule is running');
var rest = sn_ws.RESTMessageV2('dev199583Instance', 'dev199583Outbound');
rest.setStringParameter('caller', current.caller_id);
rest.setStringParameter('sd', current.short_description);
rest.setStringParameter('desc', current.description);
rest.setStringParameter('ct', current.contact_type);
gs.log("Business Rule ran");
})(current, previous);
Regards
Suman P.
Solved! Go to Solution.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
3 weeks ago
Your Business rule(BR) script doesn't have a code to execute the rest message. On HTTP method you will find the related link "Preview Script Usage" - from here you can copy the script and modify it in your BR if required.
There is another easy approach to do this integration - Use Rest API explorer on your source instance , directly build the json and sent the details to target.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
3 weeks ago
Thank you for marking my response as helpful.
As per new community feature you can mark multiple responses as correct.
💡 If my response helped, please mark it as correct ✅ as well so that this helps future readers find the solution faster! 🙏
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader