Create Incident through self service view ?

[sukran]

We have enabled " ServiceNow Outlook Add in " to create Incident from outlook , this is portal

Now requirement , Create should be open with "self service view / custom view " , how to do that?

Its opening always default view

[Tom Sienkiewicz · Accepted solution]

Typically the view is passed as part of the URL, in the "sysparm_view" param. But if you are working with a service protal widget, you might want to look how that widget handles the view - could be coming from URL, could be the widget option etc.

Perhaps you can post some screenshot of the portal.

[sukran]

@Tomasz Sienkiewicz  Yes , Widget name called Create Incident contains HTML code of URL

and I modified to open with custom view

Thank you