'Create Incident' UI action in Interaction form (Agent Workspace UI)

[Vinay52]

Hi, When Incident ticket gets created from the Interaction record with "Create Incident" UI action or associate existing record using "Associate Record" UI action - Would want to update the "state" of Interaction to "Closed Complete" 

OOB script is:

if(current.update()){
var inc = new GlideRecord("incident");
inc.initialize();
inc.caller_id = current.opened_for;
inc.short_description = current.short_description;
action.openGlideRecord(inc);
}

Should this be done by using any of this? current.state="closed_complete" or g_form.setValue(state,"closed_complete") 

I tried both but it did't work. 

I have also added Interaction field in Incident form layout under related record section. How do I update the "related record" in Incident form to update the Interaction number once it gets created from Interaction record. Thanks 

[Vinay52]

Hi, Just tried in PDI and its not working. Interaction State is not changing to "Closed Complete" though Incident gets created from interaction when UI action has been clicked. 

[Ankur Bawiskar]

Hi,

please share complete scripts

workspace client script

other script as well

Regards
Ankur

[Vinay52]

Attached the script screenshot

[Ankur Bawiskar]

Hi,

in workspace client script current won't work

this should work

function onClick(g_form) {
  g_form.setValue('state', 'closed_complete');
  g_form.save();
}

Regards
Ankur

[Vinay52]

Hey, Sorry. I was trying Current as well and sent you that screenshot. I have tried the above script as well but did't work. State still shows 'WIP'

Any other suggestions? thanks