Create incident using Flow Designer

Radhika11
Tera Contributor

Hello,

Could someone please help on how to create an incident using flow designer?

Thanks

1 ACCEPTED SOLUTION

Hi,

you should be using Create Record action

Select the table as incident and then fill the required fields

Regards
Ankur

Regards,
Ankur
✨ Certified Technical Architect  ||  ✨ 9x ServiceNow MVP  ||  ✨ ServiceNow Community Leader

View solution in original post

8 REPLIES 8

Kieran Anson
Kilo Patron

Allen Andreas
Administrator
Administrator

Hello,

You can use the create record action within your flow and then select the incident table and fill in the fields.

Should be pretty intuitive and simple to follow along.

https://docs.servicenow.com/bundle/rome-servicenow-platform/page/administer/flow-designer/reference/...

Please mark reply as Helpful/Correct, if applicable. Thanks!


Please consider marking my reply as Helpful and/or Accept Solution, if applicable. Thanks!

Thank you so much for helping

The below flow supposed to populate the incident caller field with the Name variable from the service request, but it did not.  That is where I got stuck.  Please help.  Thanks

 

 

 

 

find_real_file.png