create new version of a article
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06-26-2024 04:22 AM - edited 06-26-2024 05:44 AM
Hi
We have one requirement to create a new button on the kb article form and when user click on the button it will create a new version of the kb article and update some field of new version kb article and retire the old version of article.
I having issue with creating new version of the kb article, is there any in build api in servicenow by which new version can be created of a kb article?
Thanks
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07-03-2024 05:59 AM
So you want to skip the check out? That's exactly what it is doing.
Please mark any helpful or correct solutions as such. That helps others find their solutions.
Mark
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07-03-2024 07:03 AM
yes that's right
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07-03-2024 10:41 PM
Then just rename the checkout button, because that's how it OOB works. You will need to change the entire logic on knowledge to not check out articles. Don't go there. It will absolutely break in future upgrades.
Please mark any helpful or correct solutions as such. That helps others find their solutions.
Mark
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07-05-2024 04:37 AM - edited 07-05-2024 05:57 AM
Actually requirements is that we want to update athe review date field on kb article using that button. When article author click that button it will create a new version of the article and on that new version review date filed will be updated 12 month later from the day user click on the button.