create new version of a article

v-paulp
Tera Contributor

Hi 

We have one requirement to create a new button on the kb article form and when user click on the button it will create a new version of the kb article and update some field of new version kb article and retire the old version of article.

 

I having issue with creating new version of the kb article, is there any in build api in servicenow by which new version can be created of a kb article?

 

Thanks

 

10 REPLIES 10

Mark Manders
Mega Patron

So you want to skip the check out? That's exactly what it is doing.


Please mark any helpful or correct solutions as such. That helps others find their solutions.
Mark

yes that's right

Then just rename the checkout button, because that's how it OOB works. You will need to change the entire logic on knowledge to not check out articles. Don't go there. It will absolutely break in future upgrades.


Please mark any helpful or correct solutions as such. That helps others find their solutions.
Mark

Hi @Mark Manders 

Actually requirements is that we want to update athe review date field on kb article using that button. When article author click that button it will create a new version of the article and on that new version review date filed will be updated 12 month later from the day user click on the button.