create new version of a article
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06-26-2024 04:22 AM - edited 06-26-2024 05:44 AM
Hi
We have one requirement to create a new button on the kb article form and when user click on the button it will create a new version of the kb article and update some field of new version kb article and retire the old version of article.
I having issue with creating new version of the kb article, is there any in build api in servicenow by which new version can be created of a kb article?
Thanks
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07-09-2024 03:07 AM
Hi @v-paulp
As per me , it is not a good way, if we are creating a new version it means that article must get some new changes / might be some deletions in content and it must go for approval, so that approver can verify what is coming new or going out.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
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