create new version of a article

v-paulp
Tera Contributor

Hi 

We have one requirement to create a new button on the kb article form and when user click on the button it will create a new version of the kb article and update some field of new version kb article and retire the old version of article.

 

I having issue with creating new version of the kb article, is there any in build api in servicenow by which new version can be created of a kb article?

 

Thanks

 

10 REPLIES 10

Hi @v-paulp 

 

As per me , it is not a good way, if we are creating a new version it means that article must get some new changes / might be some deletions in content and it must go for approval, so that approver can verify what is coming new or going out. 

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