Developer

Implementing flow designer instead of inbound email action

I am trying to create flow designer whenever an email comes from a particular email address it should create incident based on the email content. I used trigger as inbound email and condition as Subject contains "Some text" (as we dont have from fiel...

Question

Implement multiple Application Registry instances using a single client ID.

I am attempting to implement multiple Application Registry entries using a single Client ID for a Box integration:・Application Scope A: Application Registry A: REST Message A・Application Scope B: Application Registry B: REST Message B If REST Message...

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Portal menu is displayed as list instead of Horizantal header, only for me.

I am having a weired situation, where the portal menu is displayed as a List menu instead of Horizontal menu bar. This is happening only with my machine and user credentials. When I am impersonating others also, I am seeing the same style of menu whi...

Question

Best Practice for Defining Constants Used by a Catalog Item

Hello everyone,I would like to ask about the best practice for defining and managing constants that are used by a specific Catalog Item.ExampleLet's assume we have a Catalog Item for requesting additional storage capacity.Maximum allowed capacity inc...

Question

Mid Server - how to do failover when the Data Source type is JDBC?

As per subject, let's say I have 2 mid servers - A and B handling different data sources and integrations, and A will be down for an upcoming maintenance, so I will need to use server B to handling the work done by server A. But as per the documentat...

Question

PDI Australia version, no change management menu on fresh load.

Hi,I'm new to the PDI, so in the end had someone more experienced have a look for me. When I created a new instance using the Australia version, I did not get any menu options appearing for change management. You could search for and modify change ti...

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Password Users System Administrator

In my instance, the system administrator account's password has changed in the "Updated by" field, which shows "Guest." Why is that?

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The Missing Jira Spoke Implementation Guide (Australia)

The Missing Jira Spoke Implementation Guide (Australia)Why this existsI built the Jira spoke by following the OAuth documentation in the Australia release. It worked. Every action the spoke takes is now attributed to my personal Atlassian account, be...

Question

Approve and reject button using actionable notification provider not updating anything

HiI am trying to configure Approve and Reject button on a change request when a user gets notification for the same in their ms teams. I have created the provider notification, created actions. The type of the action is Virtual agent and used the oot...

Question

ATF - Problem in reading a scoped table

Hello all - I am trying to read the table sn_hr_le_activity which is in Human Resources: Lifecycle Events (LE), and getting this error:Evaluator.evaluateString() problem: java.lang.SecurityException: onerror undefined, maybe missing global qualifier:...

Question

Knowledge article opening in Different view and tab in service portal

Hi,When I search a knowledge article in portal, it is taking me to a new window and with different view, which shouldn't happen. Below is the image1. 2.But I when I click on the same article from the search results. It is working fine.1. 2. Could yo...

Question

Repair an App/Plugin

I found that I can go to ServiceNow All Menu > Plugins, search for an application, and run Repair on the plugin. I also found that I can navigate to sys_properties.list, filter by the plugin I'm looking for, open the record, andthen use the Repair Ap...

Question

Activity Stream Filtering in VTBs?

Hi Folks, Our organization uses the VTB functionality quite extensively, but have noticed that the VTB cards include quite a bit of clutter generated from Lane/Swimlane changes. Any card movement between Lanes or Swimlanes generates an entry to the v...

Question

ServiceNow Email Filter | Introduction to ServiceNow Email filter with Demo

Hi All, Hope you all are doing fine. In this video, we will be looking at an amazing entity or we can call it as ServiceNow feature i.e. ServiceNow Email Filter. According to ServiceNow, Email Filter is the provision provided or OOB feature whic...

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Developer

Generic phone number usage in on-call schedule

I've searched the community and have found some posts regarding the on-call schedule in ITSM and contact details but not regarding the case we have.Currently all contact details are user related within the on-call schedule.We have default team phone...

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