Hi
You can change the label of Y-axis like below:-
You can't directly change the true/false to any other label. But there is one workaround you can create 2 custom fields on task SLA and change their values as per has breached field and use that fields in the report like below:- You can write BR for that
On Before Insert and Update
if(current.has_breached=='true'){ //verify backend name for breached.
current.u_has_breached_string="SLA Breached"; //set custom field value based on has breached field.
}
else{
current.u_has_breached_string="SLA Achived"; // Custom field
}
}
Please mark my answer as helpful/correct if it resolves your query.
Regards,
Gunjan Kiratkar
Consultant - ServiceNow, Cloudaction
Rising Star 2022
Hi
My Report Output:-
I have created this report on the 'task_sla' table.
true= SLA breached.
false= SLA achieved.
It has a group by task.priority and has breached as per your requirement.
Please take a look.
Please mark my answer as helpful/correct if it resolves your query.
Regards,
Gunjan Kiratkar
Consultant - ServiceNow, Cloudaction
Rising Star 2022
Just add one filter like below for incident-only tasks.
Please mark my answer as helpful/correct if it resolves your query.
Regards,
Gunjan Kiratkar
Consultant - ServiceNow, Cloudaction
Rising Star 2022
