Create Reports

[Naga13]

Hope everyone doing well,

I need to create Report for closed incident percentage as shown in the below screenshot from Power BI Tool.

But in ServiceNow how to fulfill above and by using which graphs are avilable in SNOW.

Please share your Thoughts.

Thanks in Advance!😊

[Dr Atul - LNG · Accepted solution]

Hi @Naga13 

Not 100% can be achieved, in the above manner, to do this you can use PA ( Performance Analytics ), by which you can create reports and then add those reports on dashbaord.

[Dr Atul - LNG · Accepted solution]

Hi @Naga13 

Not 100% can be achieved, in the above manner, to do this you can use PA ( Performance Analytics ), by which you can create reports and then add those reports on dashbaord.

[Naga13]

Thanks Atul!

[Dr Atul - LNG]

Also what this SDC/ FCR represent?

[Naga13]

Hi Atul,

SDC -- same day closer

FCR -- First cause Resolution.

Regards,

Naga.