Create Reports

Naga13 · ‎07-12-2024

Hope everyone doing well,

I need to create Report for closed incident percentage as shown in the below screenshot from Power BI Tool.

But in ServiceNow how to fulfill above and by using which graphs are avilable in SNOW.

Please share your Thoughts.

Thanks in Advance!😊

Dr Atul G- LNG · ‎07-12-2024

Not 100% can be achieved, in the above manner, to do this you can use PA ( Performance Analytics ), by which you can create reports and then add those reports on dashbaord.

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Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
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View solution in original post

AndersBGS · ‎07-12-2024

Hi @Naga13 ,

not possible through the normal report designer, but performance analytics can get the job done. Please also notice, that you will not be able to create the exact sanee visualizations, as these are different tools.

if my answer has helped with your question, please mark my answer as accepted solution and give a thumb up.

Best regards

Anders

If my answer has helped with your question, please mark my answer as the accepted solution and give a thumbs up.

Best regards
Anders

Rising star 2024
MVP 2025
linkedIn: https://www.linkedin.com/in/andersskovbjerg/

View solution in original post

Dr Atul G- LNG · ‎07-12-2024

Hi @Naga13

Not 100% can be achieved, in the above manner, to do this you can use PA ( Performance Analytics ), by which you can create reports and then add those reports on dashbaord.

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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Naga13 · ‎07-12-2024

Thanks Atul!

Dr Atul G- LNG · ‎07-12-2024

Also what this SDC/ FCR represent?

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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Naga13 · ‎07-13-2024

Hi Atul,

SDC -- same day closer

FCR -- First cause Resolution.

Regards,

Naga.