create request from incident form

Research
Tera Guru

Hi All
How can we relate request Item in Incident form under related records and In request item under related List it should show the  incident number (request created with incident from) .

 

In RITM we should see INCIDENT, and in INCIDENT we should se RITM in related records

 

can any one previously implemented this any one guide me very helpful

 

Request Table

 

Research_0-1681990017189.png

 

Incident table

Research_1-1681990344293.png

 

Thanks

2 ACCEPTED SOLUTIONS

Research
Tera Guru

Hi @Ankur Bawiskar 

Thanks a lot for  solution

 

View solution in original post

@Research 

For showing INC under RITM do this

AnkurBawiskar_0-1682320440199.png

 

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader

View solution in original post

10 REPLIES 10

Research
Tera Guru

Hi @Ankur Bawiskar 

Thanks a lot for  solution

 

@Research 

Did you mistakenly marked your own response as correct?

Would you mind marking my response as correct?

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader

Research
Tera Guru

@Ankur Bawiskar This solution helped me for the requirment
similar

In Request form we got Incident number under relation functionality working as expected.

In RITM we should see INCIDENT number can you guide any changes in code please

Thanks.

@Research 

Would you mind marking my response as correct?

You marked your own response as correct.

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader

@Research 

For showing INC under RITM do this

AnkurBawiskar_0-1682320440199.png

 

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader