i made label to categorize the case as inc/case/story/request
i also made business rules to call the ui actions to reduce the technicians button click from form context menu "create incident" etc and all the rest are working exept the create request.
BR after update
(function executeRule(current, previous /*null when async*/) {
new ServiceManagementRequestUtils().createRequestUIAction(current,action);
})(current, previous);
this works for the other record types and the wanted records are created when record is saved. what am i missing with request? it only works from the OOB form context menu button which runs the same command as im trying to run from the BR
