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02-24-2025 12:55 AM
To generate RITM of an existing catalog item on a Weekly, Monthly, Quarterly, Bi- Annually basis.
Is it possible to do this using a single scheduled job or any other approach? Please advise the correct approach
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02-24-2025 12:58 AM
not possible in single scheduled job.
Please create multiple scheduled jobs each with it's own frequency such as Weekly, Monthly etc
If my response helped please mark it correct and close the thread so that it benefits future readers.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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02-24-2025 01:06 AM
Yes, it is possible with schedule multiple . Also, SC Task without RITM are not relevance.
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02-24-2025 01:06 AM
But how i will attach multiple flows to a single catalog item?
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02-24-2025 12:58 AM
not possible in single scheduled job.
Please create multiple scheduled jobs each with it's own frequency such as Weekly, Monthly etc
If my response helped please mark it correct and close the thread so that it benefits future readers.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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02-24-2025 01:02 AM
The catalog item has its own workflow, which is in use. As it is not best practice to generate catalog Tasks without RITM, I have to use a catalog item just to maintain the REQ>RITM>TASK flow.
So, this can only be achieved by creating multiple scheduled jobs on same catalog item....correct ?
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02-24-2025 01:05 AM
yes you will require multiple scheduled jobs, if script will be the same then create a script include and call it from each of those scheduled jobs
let the catalog item have it's own workflow or flow
When you generate RITM, please use CartJS API so that the workflow or flow gets started similar to how it gets kicked off when you submit manually
If my response helped please mark it correct and close the thread so that it benefits future readers.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader