Create RITM and Catalog task through Inbound email

[N Afreen]

Hi
I have a requirement, RITM and Catalog task will be created when an email sent to SNow. I tried through Inbound Action. Ritm is creating but Catalog task is not creating.

Requested for is not populating in RITM as it should be taken from email body. Any one can help me please
Here is my Inbound action Script:
RITM ---

var REQ = new GlideRecord('sc_request');
REQ.requested_for = email.body.userid;

current.stage = 'fulfillment';
current.approval='approved';
current.state = 'New';
current.description = email.body_html;
current.cat_item.setDisplayValue('User update');
current.insert();
event.state = "stop_processing";

----
Catalog Task ---
var REQ = new GlideRecord('sc_request');
REQ.requested_for = email.body.userid;
current.location = email.body.location;
current.description = email.body_html;
current.state = 'Assigned';
current.insert();
----

[Saurabh Gupta · Accepted solution]

Hi,
Do you have a catalog in the system that needs to be submitted by inbound action?
If yes, please use cart API to submit the catalog. If there is a flow/workflow attached to it you can easily create catalog inside flow/wf.

Below is a sample script.

 var cartId = GlideGuid.generate(null);
var catalogItemID = "526c35c71b8005508a6c9821b24bcb36";
var cart = new Cart(cartId);
var item = cart.addItem(catalogItemID);
cart.setVariable(item, "requestedby",gs.getUserID());//name of catalog item variable
cart.setVariable(item, "requestedfor",gs.getUserID());///name of catalog item variable
cart.placeOrder();

[Saurabh Gupta · Accepted solution]

Hi,
In servicenow, you should create the task using workflow/flow.
Technically it possible to create catalog task using script as it is just a record of table but we should not be creating the task in this way.

Anyways Catalog management in servicenow having three table involved-

REQ (Always created if a catalog is raised)
RITM (Always created)
SCTASK (Optional)

First you should raise a catalog using cart API, after that you can create catalog task using script.

[Saurabh Gupta · Accepted solution]

Please share you ritm record screenshot as well.

[Saurabh Gupta · Accepted solution]

Hi,
Do you have a catalog in the system that needs to be submitted by inbound action?
If yes, please use cart API to submit the catalog. If there is a flow/workflow attached to it you can easily create catalog inside flow/wf.

Below is a sample script.

 var cartId = GlideGuid.generate(null);
var catalogItemID = "526c35c71b8005508a6c9821b24bcb36";
var cart = new Cart(cartId);
var item = cart.addItem(catalogItemID);
cart.setVariable(item, "requestedby",gs.getUserID());//name of catalog item variable
cart.setVariable(item, "requestedfor",gs.getUserID());///name of catalog item variable
cart.placeOrder();

[N Afreen]

I need to create  a sc_task through inbound action. 

TASK:
Requested for: Depends on UserID (email body)
Location: Taken from the UserID

Short description: email subject

Description: Body email
State: Assigned

[Saurabh Gupta · Accepted solution]

Hi,
In servicenow, you should create the task using workflow/flow.
Technically it possible to create catalog task using script as it is just a record of table but we should not be creating the task in this way.

Anyways Catalog management in servicenow having three table involved-

REQ (Always created if a catalog is raised)
RITM (Always created)
SCTASK (Optional)

First you should raise a catalog using cart API, after that you can create catalog task using script.

[N Afreen]

Thanks for your information
I have one last question, Ritm is creating but requested for is empty in Ritm
It should be autofilled through email body