Create RITM from script - workflow initiations

[Eli Guttman]

Hi,

i have a script that create RITM.

In that script, i'm creating Request (REQ), then creating requested item ( RITM), then adding the relevant variables and triggering the workflow withe the workflow startFlow function.

i have noticed that in this process, the requested item have 2 running workflows.

After investigating the issue, i have discovered the that the workflows are created in the points:

1. when is created the RITM

2, when i user the StartFlow function.

The flow that is created with i create the RITM does not take into account the variables, since the variables are not available on creation, only after.

My question is - how can i create the RITM without triggering the workflow.

this is the script for creating the RITM:

===========================================

  var elem = new GlideRecord("sc_req_item");

  elem.cat_item = cat_item;

  elem.request = idreq;

  elem.u_requested_for = caller_id;

  elem.quantity = 1;

  var id_reqitem = elem.insert();

  if (!elem.get(id_reqitem)) {

  return null;

  }

  return id_reqitem;

==========================================

Thanks in advance.

[ry_toach]

I'm trying to do the same thing as Eli.

The problem with the cart is that it creates a new REQ (sc_request).   I want my generated RITM to be associated with the current request.

I've even tried using the cart, then after creating it, modifying the <ritm>.request value to be the original request.

Nothing seems to be working.

[chrisperry]

Hey Ty,

I know that you just posted your message a day ago, but I was wondering if you had any further insight or ideas.   I am trying to do something similar to create a better user experience for our support desk to allow them to add RITMs to an existing REQ - I'd love to sync up and chat about what you have already done if you are available.

Thanks,

Chris

[eschultz]

Hey guys, I have a similar requirement. Has anyone been able to create RITMs via script and then add them to an existing REQ successfully?

Another thing I notice is that when I create a sc_req_item record and set the item field to a sc_cat_item, the variables from the cat item don't appear in the sc_req_item that gets created.

[chrisperry]

Hey Eric,

The closest I have been able to get to achieving this is by using the OOB 'GlideappCalculationHelper' API: GlideappCalculationHelper - Global

That solution is not ideal because the workflow for the RITM is kicked off as soon as the RITM is added to the REQ, but I have not been able to find anything else that gets as close.