Create templates for related task records

[Himanshu10]

I am trying to create incident tasks via incident templates which seems to be possible via this document

However it is not working for me, similar behavior was reported via this

Can anyone please suggest if this has worked for someone in the past? am i missing anything?

Attaching screenshots of what i have done so far.

#incident management @Incident 

[Rana5]

Child templates are only applied if the parent template is applied from a module. Child templates are not applied by applying a template to a new form.

Did you create a module?

Regards,

Rana

[Himanshu10]

i did not - mainly as i felt it is to pre populate incident form always by default.

If you have done this in the past can you help me or correct me if the values i feed in are correct?

Application Name - Incident

order - 100

Visibility - unchanged

Link Type - New Record

Table - Incident

View name - blank

filter - unchanged/blank

Arguments - <Incident>.do?sys_id=-1&sysparm_template=<TEMPL0003218>

Window name - blank

is this looking ok? I had followed this document

TEMPL0003218 - this is the name of incident template.

[Community Alums]

Hi @Himanshu10 

That's correct. Use it like this: incident.do?sys_id=-1&sysparm_template=TEMPL0003218

Are you trying to apply this template with the admin user?

[Community Alums]

Hi @Himanshu10 ,

https://docs.servicenow.com/bundle/tokyo-platform-administration/page/administer/form-administration...

As per the above link, did you populate "Link element" field as change request for the child template (change_task)?

Also, did you create a new module for the parent Task table template so that child templates can be applied to related task records? Check out the below link:

https://docs.servicenow.com/bundle/tokyo-platform-administration/page/administer/form-administration...

Please mark my response as helpful if this answers your question