Create templates for related task records

[Himanshu10]

I am trying to create incident tasks via incident templates which seems to be possible via this document

However it is not working for me, similar behavior was reported via this

Can anyone please suggest if this has worked for someone in the past? am i missing anything?

Attaching screenshots of what i have done so far.

#incident management @Incident 

[Community Alums]

Ideally you don't need to select the template manually because you have given an argument like this in a module:

incident.do?sys_id=-1&sysparm_template=TEMPL0003218

[Himanshu10]

thats exactly what i have set there, i dont get any errors. 

i have selected the correct domain as well.

Has it worked for you in the past? have you tried it?

may be i am missing anything..

[Himanshu10 · Accepted solution]

This worked by using URL action instead of new record within the Module config.

Same arguments can be used however new record method doesnt work.