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11-21-2022 10:18 PM
I am trying to create incident tasks via incident templates which seems to be possible via this document
However it is not working for me, similar behavior was reported via this
Can anyone please suggest if this has worked for someone in the past? am i missing anything?
Attaching screenshots of what i have done so far.
#incident management @Incident
Solved! Go to Solution.
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12-02-2022 12:35 AM
This worked by using URL action instead of new record within the Module config.
Same arguments can be used however new record method doesnt work.
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11-21-2022 11:34 PM
Hi, update the Arguments field as below and try
incident.do?sys_id=-1&sysparm_template=TEMPL0003218
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11-21-2022 11:51 PM
my bad - it was already updated with same value.
Still no luck 😞
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11-21-2022 11:54 PM
Populate both the parent and child templates with the user as system admin / yourself and give it a try?
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11-21-2022 11:56 PM
Where did you create the module? I mean in which domain?
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11-22-2022 12:02 AM
Domain is same as company set in both templates.
I also set the user value to my name in both templates and it did not work.
