created date vs open date

[nico2]

Hello everyone, 

I had a question from a co-worker what is the difference between created date vs open date?

Created date = when the record (task, incident, change etc.l) was created. 

Open Date = should be when the record was created? or re-opened?

Any ideas are welcome. 

Thanks. 

[Munender Singh]

Hi Nico,

The 'opened at' field is populated with the timestamp at which user opened the record(or ticket) for the first time.

Whereas,the 'created' field is the timestamp captured when the record was submitted and created on server side.

And please note that,at the time when records get created automatically using inbound/web services or record producers,then the 'created' and 'opened at' are same.

Regards,

Munender

[Stephen Rosenth]

HI Munender,

Read your analysis above, but we noticed on our system that the "Opened Date" is always earlier than the "Created Date" (typically between 2-10 seconds earlier.)  That does not seem to make sense.  Wouldn't Created Date always be earlier?

Thanks,

Steve

[Saurabh S]

Exactly Steve. So basically Opened is the date time when the user submitted the record after filling in the entries by clicking the "submit" button but in the server the entry will be created post that and hence you see that Created date time stamp is always 2-10 seconds later.

Hope this helps. Please mark it helpful if it answered your query.

[Dan T_]

Kilo, I believe this is backwards.  We think that Opened is the date and time the user opens the form on screen and the Created is the date they submit it/saved it.  We see about a lag in those two times.