Creating a change from incident in Service Operations Workspace

[mrosok]

Hi,

When creating a normal or emergency change request from an incident in Service Operations Workspace, certain fields on the change request, like short description and company,  are inherited from the original incident.

We have some custom fields on the incident that we would like to also bring over to the change request. Were can I configure this?

[Sandeep Rajput]

@mrosok Please check the code associated with UI Action responsible for creating the change. This UI action script must be setting the OOTB field, you can set the values for your custom fields using the same script.

Hope this helps.

[mrosok]

"Create Change Request" from Incident in Service Operations Workspace is not a basic UI action - It is a declarative action that takes you to a Create Change Request Page.

[Dr Atul G- LNG]

Hi @mrosok 

Check in UI action

[Anirban161]

In the UI Builder, you will have to open the Create Change Request Page SNC configuration and copy this page to create a custom one. In this custom page, you will have the open the Client State Parameters and update the "taskFields" parameter.