Creating a custom trigger for flows

sudo-phil · ‎01-09-2020

Hi, I was wondering if it is possible to create a custom trigger for a flow as the defaults are not able to perform the actions I need?

Pradeep Sharma · ‎01-12-2020

Hi Sudo,

For posting a message from Slack to ServiceNow, I think you are you would need to write a Scripted REST API that will trigger the flow (Server-side). A Scripted REST API allows you to create a REST endpoint and then run some server-side code.

Scripted REST API: https://docs.servicenow.com/bundle/newyork-application-development/page/integrate/custom-web-service...

API access to Flow Designer: https://docs.servicenow.com/bundle/newyork-servicenow-platform/page/administer/flow-designer/concept...

Note: However, we do have an OOTB Slack spoke from ServiceNow to Slack: https://docs.servicenow.com/bundle/london-servicenow-platform/page/administer/integrationhub/referen...

- Pradeep Sharma

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Priyanka136 · ‎01-09-2020

Hi sudo-phil,

You can give the trigger condition as per the selection of table.

Can you please help me here to understand your exact requirement.

Thanks,

Priyanka

sudo-phil · ‎01-12-2020

Hi Priyanka

I am trying to trigger it via an inbound Slack message from a specific slack channel related to an incident, so that I can capture the message and append it to the work notes list. Does that help explain it?

Priyanka136 · ‎01-12-2020

Hi sudo-phil,

Please refer the below attached document.

Let me know if you have any question !!!

Thanks,

Priyanka

Pradeep Sharma · ‎01-09-2020

Hi Sudo,

You can also trigger the flow via API. Can you provide some additional details on what you are trying to accomplish?

- Pradeep Sharma