Creating an INC and INC Task using flow designer

[sailor_moon]

Hi All,

I'm creating a flow designer wherein the trigger is inbound email that will generate an INC record once it received the email. My question is how can I get the incident number to populate the incident number in incident task table as well as the category and subcategory.

This is what I always got after running the testing

I tried to use a code

var incNumber = fd_data.trigger.inbound_email.incident;

return incNumber;

But it's also didn't work, please help me to resolve this. Thank you!

[Sujit Jadhav]

Hello @sailor_moon 

Try

var num = fd_data.create_task.number

Return num;

In script action, try above script

Please mark this as correct answer and helpful if it resolved, or mark this helpful if this help you to reach towards solution.

[Ayushi12]

Hi @sailor_moon,

Use data pills to store the incident number and update it in the incident task.
Refer:https://developer.servicenow.com/dev.do#!/learn/learning-plans/utah/new_to_servicenow/app_store_lear...

Please mark this response as correct or helpful if it assisted you with your question.

[Amit Verma]

Hi @sailor_moon 

Is you flow responsible to create the incident or the incident is being created from Inbound email action ?

Thanks & Regards

Amit Verma

[RAMANA MURTHY G · Accepted solution]

Hello @sailor_moon ,

Please look at below screen shot

You can select Incident number using data pill feature,

Plese mark my answer as helpful, if it helps you

Thank you