Creating an Incident from a Case

[MStritt]

On our Case table, we have a UI Action called 'Create Incident'. I would like to update the script so it passes the values in the 'Service' field (u_service) and 'Assignment Group field (assignment_group) on the Case to the newly created Incident.

Here's the script currently. How would I add the additional values?

[Pradeep Sharma]

Hi,

You need to include the additional fields in script include "ServiceManagementIncidentUtils".

- Pradeep Sharma

[MStritt]

Thanks. Here's the portion in the Script include that references Create Incident From Case. How would I update this portion to include these 2 values?

createIncidentFromCase: function(caseGr, uiActionHandler) {
		var incGr = new GlideRecord("incident");
		var ep = new GlideScriptedExtensionPoint().getExtensions(ServiceManagementIntegrationConstants.CASE_INC_EXTENSION_POINT);
		//If there is any other new extension instance other than the OOB one, concat them together
		//The extension instance with higher order number would overwrite the one with lower order number
		for(var i = 0; i < ep.length; i ++){
			var point = ep[i];
			point.copyFieldsFromCaseToIncident(incGr, caseGr);
		}
		
		var incSysId = incGr.insert();
		caseGr.incident = incSysId;
		caseGr.update();
		gs.addInfoMessage(gs.getMessage("Incident {0} created", incGr.number));
		uiActionHandler.openGlideRecord(incGr);
		uiActionHandler.setReturnURL(caseGr);
	},

[Jaspal Singh]

Hi,

ServiceManagementIncidentUtils() is a script include with function createIncdientFromCase() can you check the function & try passing the required values once.

[MStritt]

So:

Case                           Incident

u_service              --> cmdb_ci

assignment_group --> assignment_group