Creating Group with roles and then assigning that group to a new user, doesn't give those roles to the new user.

[TT3]

I created a user group named "Supervisors" and then assigned some roles to the group like Itil_admin, snc_internal etc.

Now, my expectation was that when I add a user and assign this group to him/her then the user should get all the roles assigned in the roles, however, when I check the user's profile she wasn't having any roles but was still part of that group.

Is my expectation is incorrect? if so then what is the purpose of creating User Groups?

Here is how the user profile looks:

But when I click on Edit... button it shows nothing.

Thank you.

[Muhammad Khan · Accepted solution]

Hi TT,

These 27 roles are inherited (as you can see that inherited field/column value is true for all roles) from Supervisors group that is why you do not see them in Collection interface.

This collection will contain only those roles which you specifically assign to this user, and then you will see that the inherited column/field value is false for this specific role.

Hopefully this will help you understand.