Creating If Statements in a Flow Designer variable

Peter Williams · ‎10-03-2022

i have created this flow that will assign the request to the request_for location service desk.

if the requestor is from Toronto then it will assign it to the AV TOR group if from MOntreal then AV MTL group and so on.

the issue i am facing, if the user is from Montreal or Toronto it will only get assigned to the first one AV - TOR.

it doesnt confirm the second Else if

Harshad Wagh · ‎10-03-2022

in your record, select trigger only till Requested item, else i dont see any issues, apart from user you are checking may not have the location set.

Thanks

Harshad

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Peter Williams · ‎10-06-2022

i need to work on the statement more. the funny thing it was working and now i dont know.

Maybe i should just delete the hold thing and re-create it.

i have been noticing issues with flow designer and SN did say there is a bug in flow with certain broswers

Uncle Rob · ‎10-03-2022

Hard coding sys_ids is a big nono.
You should be using a lookup table that references both locations and groups.
Barring that they should be system properties.