Hello All -
So I am having a bit of a problem getting a UI Action to work. I'll lay it out and hopefully someone out here in the larger community can tell me what ridiculously simple thing I am overlooking.
Requirements:
I need to have a UI Action called "Create New Interaction" that when clicked will open the Service Operation Workspace and within that workspace open a new Interaction record ready to be filled out with the type already pre-filled to "phone".
Current Solution:
Script:
var url = "/now/sow/record/interaction/-1_uid_1/params/query/active%3Dtrue%5Etype%3Dphone";
action.setRedirectURL(url);Result:
This partially works. It opens the workspace, but then I end up with a tab showing "Record Not Found"
The quirky thing is, The url is exactly what I would expect "...service-now.com/now/sow/record/interaction/-1_uid_1/params/query/active%3Dtrue%5Etype%3Dphone"
If I touch nothing and simply refresh the page as is. The form loads as needed:
Can anyone point me in the direction of a solution for this issue or perhaps an alternative if my desired solution is not appropriate?
Hi @Ryan Stone!
How do you have your UI Action configured? I was able to create a UI Action with the same script (added a little extra to it even) and it worked without the refresh:
If this is all the same as yours, is there any chance the SOW has been modified?
