Creating User Criteria Advanced Script issues

[Kim R]

Hello - 

I am trying to setup some User Criteria on Knowledge Pages that basically will let a user who's company is active and marked as a customers along with their user is active. I have tried the below, but when applied it blocked all users with this setting. Can anyone help me fix the below code? 

if (gs.getUser().getCompanyRecord().u_active_status == 'Active'
&& gs.getUser().getCompanyRecord().customer == true
&& gs.getUser().active == true)
answer = true;

[Jaspal Singh]

Hi,

I think it should be as below.

if (gs.getUser().getCompanyRecord().getValue('u_active_status') == 'Active'
&& gs.getUser().getCompanyRecord().getValue('customer') == true
&& gs.getUser().getRecord().getValue('active')== true)
answer = true;

[Kim R]

For some reason it didn't work with Get Value. I appreciate the response. 

[Community Alums · Accepted solution]

Hi Kreding,

This issue is usually faced when running the script outside a function without creating an avenue for evaluating to false:

https://community.servicenow.com/community?id=community_question&sys_id=69b8c70edb78af4423f4a345ca96...

In your case, please try the below script:

checkCondition();

function checkCondition(){

var user = new GlideRecord('sys_user');
user.get(gs.getUserID());

if (user.company.u_active_status == 'Active' && user.company.customer == true && user.active == true)
{
return true;
}

else{
return false;
}

}

[Rajesh Kannan G]

Do not use the session API gs.getUserID in User Criteria script instead use the pre-defined variable user_id.

https://docs.servicenow.com/bundle/newyork-it-service-management/page/product/service-catalog-manage...

var userGR = new GlideRecord('sys_user');
userGR.get(user_id);
if(userGR.company.u_active_status == 'Active' 
   && userGR.company.customer == true 
   && userGR.active = true)
  answer = true;
else
  answer = false;

Mark as Correct Answer & Helpful if this solves your issue or Helpful if this is useful to you.

Regards,

Rajesh