Creation of a template bar from incident record with no fields included

[Ioannis Zapanti]

Hello Everyone ,

When i try to create a template on a record , all fields that are already filled in are populated.

What i want is when creating a template , include no fields by default , but at the same time when i want to add one i would find it .

I checked with acl "save_as_template" but this acl hides at all the field.

Thanks

[Sagar Pagar]

Hi @Ioannis Zapanti,

The fields are restricted due to ACLs. You have to create and ACL with type as "save_as_template"., so that all fields will be visible.

For reference: https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0636146 

If my response helps to solve your issue. Kindly mark it as helpful & correct. It will be helpful for future readers.
Thanks,
Sagar Pagar

[Ioannis Zapanti]

Dear @Sagar Pagar ,

All fields are visible , dont have any issues with that . But when i try to create a template on a record , all fields are autopopulated . What i want is to inlcude no fields and add them by my self .

[Sagar Pagar]

Hi @Ioannis Zapanti,

You need to create templates form table not form the records itself. It will solve your issue.

Follow the steps:

1) Create a Template by navigating to System definition --> Template

or type sys_template.list in application navigator.

2) Create new button and select table name. It will not auto-populate any fields.

If my response helps to solve your issue. Kindly mark it as helpful & correct. It will be helpful for future readers.
Thanks,
Sagar Pagar

[Ioannis Zapanti]

@Sagar Pagar  So without going there , if i do it on a record , fields will always be populated, and cannot be changed , correct?