Creation of the new email and inbound rules in servicenow

[phr]

Hi All,

I have a requirement to create a new email with inbound rules with respect to Assignment group and support organization. How to achieve this?

[Dr Atul G- LNG]

Hi @phr 

These are 2 steps

- Create Inbound action

- Use Assignment rule / Look up to assign the incidents to required group.

[Maddysunil]

@phr

you can create new inbound action, In the Conditions section, specify the conditions under which the email action should be triggered. This includes conditions related to Assignment Group and Support Organization. For example, you might want to trigger the action if the email is sent to a specific email address associated with a certain Assignment Group or Support Organization.

• In the Action section, define what should happen when the conditions are met. This can include creating a new record, updating an existing record, sending notifications, etc.
• For your requirement, you might want to create a new incident or task record, assign it to the appropriate Assignment Group, and set the Support Organization field accordingly.

Please Mark ✅Correct if this solves your query and also mark 👍Helpful if you find my response worthy based on the impact.

Thanks