Cross scope error from Global to Global

Anna T_ · ‎03-15-2024

Hi everyone,

I am encountering an odd issue. In Flow Designer, I have a simple "Look Up Records" action. This should look up records on the sys_documentation table (where Table = sys_user and Language = English). I have created this flow in the Global scope. The sys_documentation table is also in the Global scope, it is accessible from all applications, and has the can read/write/create checkboxes ticked (and cache cleared).

When I run the flow, I get the error "Scope does not have read access to table sys_documentation" which is odd, since everything is in Global scope. It doesn't create a record to mark as "Allowed" in the application cross-scope access, and I'm not able to create one there since source and target scope cannot be the same.

I'm a little bit lost and can't find anything in KBA or elsewhere in Community. Let me know if you have any thoughts!

James Chun · ‎03-15-2024

Hi @Anna T_,

You are absolutely right, it still fails even if the records are in the Global scope.

I tried a few things in the PDI but unfortunately, nothing seems to work.

One thing I did notice is that you can query the table with a script in a Flow. Hence I am guessing it's something to do with the Look Up Record/Look Up Records actions.

I would recommend raising a Support case and in the meantime you can use a script to query the table.

Cheers

View solution in original post

Sumanth16 · ‎03-15-2024

Hi @Anna T_ ,

Please refer to the below thread:

https://www.servicenow.com/community/developer-forum/cross-scope-error-from-within-a-single-scope/m-...

If I could help you with your Query then, please hit the Thumb Icon and mark it as Correct !!

Thanks & Regards,

Sumanth Meda