CSA Question

[sanasayyad]

Which feature helps to automatically allocate a critical, high-priority, service request to the appropriate assignment group or team member?

       A. Assignment Rule

       B. User Policy

       C. Predictive Intelligence

       D. UI Policy

[Juhi Poddar]

Hello @sanasayyad 

The correct answer is:

   A. Assignment Rule

Refer to table Assignment rule table: "sysrule_assignment"

Hope this helps!

"If you found my answer helpful, please like and mark it as an "accepted solution". It helps future readers to locate the solution easily and supports the community!"

Thank You
Juhi Poddar