CSM Configurable Workspace - Front-line case page, how to use on other case tables?

[Vegard S]

The new version of CSM Configurable Workspace comes with the Front-line case page, but I'm confused as to the approach to activate this on tables extended from the sn_customerservice_case table. 

https://docs.servicenow.com/bundle/washingtondc-customer-service-management/page/product/customer-se...

The docs says: 

Conditions

Conditions determine when a page variant is displayed. The Front-line case page has the following condition: table=sn_customerservice_case This condition limits the use of the Front-line case page variant to records from the Case [sn_customerservice_case] table and tables that extend the Case table.

This sounds to me like it should be limited to records from Case table and tables that extend the Case table. But that is not the case, it's only active on that specific table and not anyone else. 

[Mark Manders]

Everything you create yourself is something you own. What's your point? You create your own type, than you are responsible for it. That's with everything on the platform.

[Vegard S]

Sure, but there's no real reason to create your own, when all you want is certain OOTB functionality to other tables. One thing is activate a page for other tables, that's fine to use the condition value of the UX page. But the scripted condition with hard coded table names is not according ServiceNow best practice. 

I'm hoping these things will change over time.