CSM/FSM workspace Response template icon remove

[eyal abu hamad]

Hi,
I want to remove the response template icon from worksapce

I deactivated the response template in the action assignment table

but I still can see the icon, how can I remove it from workspace ?

[Dr Atul G- LNG]

Hi @eyal abu hamad 

It may be a cache issue. Try cache.do

Logout n login.

https://www.servicenow.com/community/csm-forum/how-can-i-enable-the-use-of-template-in-agent-workspa...

[eyal abu hamad]

Tried cache.do
Tried log out and log in
deleted cookies 
opened in other browser 
nothing changed

[Dr Atul G- LNG]

Hi @eyal abu hamad 

Log a HI case, is the last option.

[eyal abu hamad · Accepted solution]

Found the problem, this was the wrong table to disabled it from.
the right table is sys_ux_app_route
search there from the Response template and delete the Screen Collection

and it will remove the option from workspace also from there you can disable the attachment and much more